Onico Solutions

Exceptional IT Staffing

Bilingual (F/E) Application Support Analyst (IWMS)

The Bilingual (F/E) Application Support Analyst (IWMS) will participate and contribute to the success of our client’s IWMS implementation project and other related initiatives.

Responsibilities

• Provide remote support and troubleshooting our client’s Integrated Workplace Management System (IWMS)
• Provided system administration for user profiles and permission groups, resetting passwords
• Assist in of creating user manuals, training materials, and administration of a reference webpage (SharePoint Online based)
• Contribute to change management activities by creating/maintaining job aids and user guides, communicate changes to users, train/support users and reinforce new processes
• Outline training videos
• Facilitate and support usage of solutions and workflows
• Coordinate the data entry and data quality of related business processes and lifecycles
• Provide maintenance and support for various mature Microsoft Access databases
• Support and resolve system outages in a timely manner and advising the appropriate people
• Assist in and complete yearly roll over of databases
• Complete monthly/bi-monthly uploads
• Assist in the decommissioning of legacy databases when the functionality has been implemented in a new system
• Assist with building and testing reports and dashboards in Microsoft Power BI

Requirements

• Minimum college diploma or university undergraduate degree in business/commerce or business technology management;
• Knowledge of Integrated Workplace Management Systems (IWMS) or 2 years’ experience in a position with a focus on reporting systems supporting software platforms that helps organizations optimize the use of workplace resources, including the management of a company’s portfolio, infrastructure and facilities assets
• Good communications skills in both French and English
• Good analytical, problem solving and communication skills
• Detail oriented with ability to manage multiple priorities
• Customer service oriented
• Tech savvy and have the ability to work with varied IT systems and applications
• Experience creating user guides and providing training
• Experience with Microsoft Access
• Experience in reporting or business intelligence tools such as Microsoft Power BI is an asset
• Knowledge of SQL is an asset
• Occasional travel (domestic) is required

This is a permanent position located in Toronto, ON with an annual salary of $55,000.00 – $60,000.00 per annum.