Integrated Workplace Management Application Analyst (IWMS)

The Integrated Workplace Management Application Analyst (IWMS) will participate and contribute to the success of our client’s IWMS implementation project and other related initiatives.

Responsibilities

• Help define business requirements, business rules and optimal business processes related to property management
• Configure solutions to meet business requirements (use understanding of business rules to create or enhance entry forms, workflows, and reporting)
• Contribute to the user acceptance tests (create test scripts and conduct testing)
• Key contributor to change management activities by creating/maintaining job aids and user guides, communicate changes to users, train/support users and reinforce new processes
• Outline training videos
• Maintain the evolution of business processes, new requirements and new configuration
• Creation and management of user profiles and access groups
• Facilitate and support usage of solutions and workflows
• Coordinate the data entry and data quality of related business processes and lifecycles
• Provide maintenance and support for various mature Microsoft Access databases
• Support and resolve system outages in a timely manner and advising the appropriate people
• Organize and complete yearly roll over of databases
• May be required to implement system design changes approved by manager
• Complete monthly/bi-monthly uploads
• Assist in the decommissioning of legacy databases when the functionality has been implemented in a new system
• Assist with building and testing reports and dashboards in Microsoft Power BI

Requirements

• Minimum college diploma or university undergraduate degree in business/commerce or business technology management;
• Knowledge of Integrated Workplace Management Systems (IWMS) or 2 years’ experience in a position with a focus on reporting systems supporting software platforms that helps organizations optimize the use of workplace resources, including the management of a company’s portfolio, infrastructure and facilities assets
• Good business acumen
• Good analytical, problem solving and communication skills
• Detail oriented with ability to manage multiple priorities
• Customer service oriented
• Tech savvy and have the ability to work with varied IT systems and applications
• Experience creating user guides and providing training
• Experience with Microsoft Access
• Experience in reporting or business intelligence tools such as Microsoft Power BI is an asset
• Knowledge of SQL is an asset
• Occasional travel (domestic) is required

This is a permanent position in Toronto, ON with a salary of $75,000.00 – $80,000.00 per annum.