Onico Solutions

Exceptional IT Staffing

Service Coordinator (Network/Telecom)

The Service Coordinator (Network/Telecom) supports the customer experience / operations teams with network changes, maintenance window activities, releases, third party communication.  The position also assists in the coordination of release activity, fibre releases and upgrades to the system.

Qualifications 

  • Detailed understanding of provisioning processes in a service provider environment
  • 2 years experience in a clerical capacity
  • Working knowledge of Network Management systems using SNMP like HP Open View
  • Exceptional organizational skills and telephone skills in an independent work environment.
  • Comprehensive background using MSWord, Excel, Access, PowerPoint and scanning, spreadsheet, graphics and database software.
  • Advanced level of knowledge and understanding office automation systems
  • Highest level of discretion, integrity and confidentiality
  • Excellent prioritization and organizational skills
  • Excellent communication skills both written and verbal
  • Self motivated
  • Experience working in the telecom/network industry is an asset
  • Understanding of Telecom service provider networks which may include some or all of the following (ATM, Ethernet, IP, SONET & TDM, & other Optical Equipment) – an asset
  • Understanding of Telecom service provider Hub, POP, & CPE standards for electronics and Power etc. – NEB’s compliance etc. – an asset
  • Understanding of Service Provider Ethernet Transport Services (TLAN), Private Line Data Transport Services, & Internet Transport Services – an asset
  • Able to multi-task in a fast paced crisis response environment
  • Superb stress management skills
  • Exceptional organizational, planning and prioritizing skills in an independent work environment.
  • Excellent telephone skills – calls require tact and diplomacy.

Responsibilities 

  • Coordinate calendar for maintenance Windows activities.
  • Gather, maintain & update the following records
  • Prepare network releases using approved templates from manager or supervisor & send them in a timely manner (3 weeks minimum notice)
  • Prepare network releases initiated by 3rd party providers using approved templates from manager or supervisor & send them in a timely manner (target 3 weeks notice when possible)
  • Call customers directly on last minute emergency releases & individual customer circuits migrations or MACDs (Move, Add, Change, Disconnect)
  • Liaise with the NOC to coordinate release windows to complete provisioning and installation work when a customer’s existing services may be impacted by a requested MACD order.
  • Call or email customers to updated them on the successful completion of the release activity
  • Liaise with Implementation team on high-level fiber release activities or schedule.
  • Liaise with Tech Planning on high-level network builds & upgrades or their schedule.
  • Liaise with 3rd party providers on their network releases & circuits identifiers.
  • Respond to departmental needs on an ad hoc basis to meet customer needs on an urgent basis.
  • Other duties as assigned.

This is a 10-12 month contract role located in Mississauga, ON with an hourly rate range of $22-24/hour.