NOC Network Operations Support Specialist
The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.
Qualifications
Education
• 2 years technology diploma in a telecommunications or networking related program is required
• Cisco Certified Network Associate (CCNA) required
• Cisco Certified Network Professional (CCNP) an asset
Work Experience
• 2 to 4 years technical working experience is required
• Experience working in the telecom industry is required
Specific Competencies
• Must possess a high level of customer service skills.
• Proven ability to work independently and meet aggressive deadlines.
• Proficient in and experience with telecom grade Ethernet access networks.
• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
• Working knowledge of MPLS and VPLS an asset.
• Detailed understanding of provisioning processes in a service provider environment.
• Experience working with and troubleshooting optical medical converter technology.
• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
• Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.
• Must be customer focused and an effective communicator
Key Responsibilities
• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
• Provides direct and front line support to customers as required via telephone.
• Provide technical and customer support functions in the Network Operations Center (NOC)
• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
• Input, update and verify various databases and programs related to the job functions.
• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
• Be safety and control conscious and aware of established control procedures, laws and regulations.
• Other duties as assigned.
Work Environment
• NOC – Network Operations Center
Special Conditions
• This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
• On-call rotation 24/7/365
• This position works shift work.
• Only bilingual (French/English) candidates will be considered for this role.
This is permanent position located in Montreal, QC with a salary of $65,000.00 per annum.
Shift Breakdown
Morning shift 7:00AM to 3:30AM
Regular shift 9:00AM to 5:30PM
Evening shift 3:00PM to 11:30PM (Shift premium applies 5%)
Overnight shift 11:00PM to 7:30AM (Shift premium applies 10%)