Onico Solutions

Exceptional IT Staffing

Sr. NOC (Network Operations Center) Support Analyst

The Sr. NOC (Network Operations Center) Support Analyst  is responsible for providing technical, procedural and service guidance to our client’s customers. The position has maintenance ownership of the issues and follows through for all customers until issues are properly closed. The position will appropriately escalate difficult issues to upper network support.

Qualifications

Education
• 2 – 3 years technology diploma in a telecommunications or networking related program is required.
Cisco Certified Network Professional (CCNP) – required  (Juniper Network Certified Associate (JNCIA) – an asset)

Work Experience
• 5+ years technical working experience is required.
• Experience working in the telecom industry is preferred.

Specific Competencies
• Must possess a high level of customer service skills.
• Proven ability to work independently and meet aggressive deadlines.
• Advanced in and experience with telecom grade Ethernet access networks.
• Proficient in optical transport networks (TDM, DWDM & SONET).
• Advanced in the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
• Advanced in and ability to train others to most layer 2 protocols including Spanning Tree, 802.1s and 802.1w, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
• Advanced in layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP
• Advanced in CIDR address allocation.
• Advanced in MPLS and VPLS.
• Advanced in trouble shooting methodology technology and ability to train others
• Advanced in Network Management systems using SNMP like HP Open View and Solarwinds.
• In depth knowledge of Linux/Unix firewalls.
• Must be customer focused and an effective communicator.

Key Responsibilities
1. Provide training on new technologies to NOC Support Analysts and Provisioning and Test and Acceptance Technicians.
2. Provide functional guidance to the NOC team.
3. Conduct network surveillance & management.
4. Audit the configuration and implementation on the production network.
5. Accountable for meeting the requirements of Service Level Agreements (SLA’s) and agreed to requirements for TTR, escalations in time, customer communications, follow processes, etc.
6. Accept escalation of all technical problems from NOC Support Analysts, and drive to resolution.
7. Oversee maintenance and network changes.
8. Write and/or review documented Method of Procedures for each maintenance situation or implementation.
9. Escalate hardware and software issues with equipment vendors; assist in identifying and troubleshooting bugs with network vendors; and, find, test, document and implement workarounds.
10. Act as a liaison between the NOC, Network Engineering, and Network architecture.
11. Responsible for training the NOC on new and existing technologies and trouble shooting procedures.
12. Perform and write Technical Root Cause Analysis Documents as follow up to Major Network Outages.
13. Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
14. Be safety and control conscious and aware of established control procedures, laws and regulations.
15. Respond to departmental needs on an ad hoc basis to meet customer needs on an urgent basis.
16. Other duties as assigned.

Work Environment
•Network Operations Centre

This is a permanent position located in Mississauga, ON with an annual salary of $77,500.00.