PC Support Specialist – XP Deployment

• Work as part of the implementation and support team for new products
• Update/maintain fixed asset inventory (blackberries, PC’s and MAC’s, laptops, PC accessories and peripherals)
• Assists in moves, adds and changes
• Create and maintain processes and standard operating procedures as they relate to offered services
• Work as part of the team to evaluate problems related to network connectivity towards identifying and resolving  - LAN/WAN and telecommunications connectivity issues
• Respond to client inquiries
• Provide administrative support for corporate networks.
• Vehicular transport of necessary equipment to offsite locations via company vehicle or personal vehicle if company vehicle is not available.
• Provide technical assistance and training to staff at all levels including management & elected officials
• Identify technical training deficiencies
• Provide Helpdesk staff with documented solutions to client requests
• Trouble-shooting, analysis and problem resolution of desktop (software/hardware) and communications related queries