§ Provide technical and logistical support to computer end users;

§ Install and configure computer hardware and software;

§ Document procedures for use and installation;

§ Keep an up-to-date inventory of hardware and software;

§ Provide input regarding selection of hardware and software;

§ Take part in the implementation of different projects;

§ Phone based support and troubleshooting as required.

 

 

 

§ Bilingual in English and French is an asset.

§ Minimum of 3 to 4 years of helpdesk experience;

§ Very good knowledge of Windows XP Professional, MS Office 2003 Professional, MS Office XP Professional and Microsoft Network;

§ Good Knowledge of configuring and supporting Blackberries

§ Very good knowledge of HP laptops, Toshiba laptops and Compaq PC’s and peripherals;

§ Ability to work under pressure, independently and as part of a team, with a keen sense of customer service;

§ Knowledge of JDEdwards and video-conferencing equipment are an asset.