Business Application Analyst (IWMS)

The Business Application Analyst (IWMS) will participate and contribute to the success of our client’s IWMS implementation project and other related initiatives.

Responsibilities

• Help define business requirements, business rules and optimal business processes related to property management
• Configure solutions to meet business requirements (use understanding of business rules to create or enhance entry forms, workflows, and reporting)
• Contribute to the user acceptance tests (create test scripts and conduct testing)
• Key contributor to change management activities by creating/maintaining job aids and user guides, communicate changes to users, train/support users and reinforce new processes
• Outline training videos
• Maintain the evolution of business processes, new requirements and new configuration
• Creation and management of user profiles and access groups
• Facilitate and support usage of solutions and workflows
• Coordinate the data entry and data quality of related business processes and lifecycles
• Provide maintenance and support for various mature Microsoft Access databases
• Support and resolve system outages in a timely manner and advising the appropriate people
• Organize and complete yearly roll over of databases
• May be required to implement system design changes approved by manager
• Complete monthly/bi-monthly uploads
• Assist in the decommissioning of legacy databases when the functionality has been implemented in a new system
• Assist with building and testing reports and dashboards in Microsoft Power BI

Requirements

• Minimum college diploma or university undergraduate degree in business/commerce or business technology management;
• Knowledge of Integrated Workplace Management Systems (IWMS) or 2 years’ experience in a position with a focus on reporting systems supporting software platforms that helps organizations optimize the use of workplace resources, including the management of a company’s portfolio, infrastructure and facilities assets
• Good business acumen
• Good analytical, problem solving and communication skills
• Detail oriented with ability to manage multiple priorities
• Customer service oriented
• Tech savvy and have the ability to work with varied IT systems and applications
• Experience creating user guides and providing training
• Experience with Microsoft Access
• Experience in reporting or business intelligence tools such as Microsoft Power BI is an asset
• Knowledge of SQL is an asset
• Occasional travel (domestic) is required

This is a 1 year contract position in Toronto, ON.