Onico Solutions

Exceptional IT Staffing

Dynamics 365 CRM Functional Analyst

We are currently looking for a Dynamics 365 CRM Functional Analyst for a minimum 6 month contract (likely extension) for a recent implementation of our client’s sales and customer service modules.


  • 6+ years of progressive experience in the D365 CRM (Most current version) customization & configuration
  • Strong knowledge in Sales and Customer Service Modules including SSRS reports
  • Experience with Dynamics Marketing or other email marketing tools (e.g. ClickDimensions) is an asset
  • Experience with full-life cycle implementations of Dynamics CRM
  • Basic understanding of the integration methodologies and web development fundamentals using Microsoft technology stack (e.g. Dynamics xRM, .Net Framework, SQL Server, SOA / Web Services)
  • Knowledge in release management processes (e.g. Azure devops, Github etc.)
  • Experience in Agile (Scrum) based methodology
  • Certifications in MS Dynamics 365 an asset
  • Experience with Financial Services an asset


  • Strong requirements gathering and business process analysis skills.
  • Proven ability to facilitate workshops and presenting solution ideas. Conduct training sessions for superusers.
  • Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill
  • Transform clients’ needs into Dynamics 365 solutions in collaboration with the Architect


  • Work with the CRM agile team to deliver new capabilities on D365 platform (60%-70%)
  • Assist the production support team to resolve defects/issue (30%-40%)

This is a minimum 6 month contract with likely extension located in downtown Toronto (work from home until deemed safe).