Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom

The Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom is responsible for all aspects of telecom/technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance/customer support and activities within a Network Operations Centre (NOC).

Qualifications

Education

• 2 years technology diploma in a telecommunications or networking related program is required.
• Systems experience Windows/Linux an asset

Work Experience

• 2 to 3 years technical working experience is required.
• Experience working in the telecom industry is preferred.

Specific Competencies  

• Must possess a high level of customer service skills.
• Must be fluent in both French and English
• Proven ability to work independently and meet aggressive deadlines.
• Proficient in and experience with telecom grade Ethernet access networks.
• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
• Working knowledge of MPLS and VPLS an asset.
• Detailed understanding of provisioning processes in a service provider environment.
• Experience working with and trouble shooting optical media converter technology.
• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
• Working knowledge of Incident management ticketing systems such as Remedy.
• Must be customer focused and an effective communicator

Key Responsibilities

• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
• Provides direct and front line support to customers as required via telephone.
• Provide technical and customer support functions in the Network Operations Centre.
• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
• Input, update and verify various databases and programs related to the job functions.
• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
• Be safety and control conscious and aware of established control procedures, laws and regulations.
• Other duties as assigned.

Special Conditions

• This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

This is a permanent and/or contract to permanent position located in Montreal, QC with an annual salary of $60,000.00 – $70,000.00 per annum.  We are only considering qualified bilingual candidates (French/English) for this role.  This role supports the shift 8AM – 4:30PM or 9AM – 5:30PM but must be flexible to support a 3PM – 11:30PM shift.