Onico Solutions

Exceptional IT Staffing

Network Support Specialist (NOC)/specialist reseau

The Network Support Specialist (NOC)/specialist reseau is responsible for all aspects of telecom/technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance/customer support and activities.

Qualifications

  • Minimum 2 years of NOC related experience
  • Experience working in the telecom industry is preferred.

Specific Competencies 

  • Must possess a high level of customer service skills.
  • Must be fluent in both French and English
  • CCNA/CCNP certification is an asset
  • Proven ability to work independently and meet aggressive deadlines.
  • Troubleshoot and identify customer LAN issues, including WIFI configuration
  • Configure and troubleshoot customer facing Cisco network infrastructure
  • Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
  • Detailed understanding of provisioning processes in a service provider environment.
  • Experience working with and troubleshooting optical media converter technology is an asset.
  • Working knowledge of Incident management ticketing systems.
  • Must be customer focused and an effective communicator

Key Responsibilities

  • Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
  • Provides direct and front line support to customers as required via telephone.
  • Provide network, technical and customer support functions.
  • Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
  • Input, update and verify various databases and programs related to the job functions.
  • Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
  • Be safety and control conscious and aware of established control procedures, laws and regulations.
  • Other duties as assigned.

Special Conditions

This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

This is a permanent position located in Montreal, QC or Toronto, ON (work from home until deemed safe) with an annual salary of $55,000.00 – $65,000.00 per annum.  We are only considering qualified bilingual candidates (French/English) for this role.  This role supports the shifts 7AM – 10PM.