Onico Solutions

Exceptional IT Staffing

NOC Network Operations Centre Support Analyst (Bilingual)

The NOC Network Operations Centre Support Analyst (Bilingual) is responsible for all aspects of technical support within a Network Operations Centre (NOC).



  • 2 years technology diploma in a telecommunications or networking related program is required.
  • Cisco Certified Network Associate (CCNA) required.

Work Experience

  • 2 to 4 years technical working experience is required.
  • Experience working in the telecom industry is preferred

Specific Competencies

  • Fluency in French and English
  • Must possess a high level of customer service skills.
  • Proven ability to work independently and meet aggressive deadlines.
  • Proficient in and experience with telecom grade Ethernet access networks.
  • Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
  • Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
  • Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
  • Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
  • Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
  • Working knowledge of MPLS and VPLS an asset.
  • Detailed understanding of provisioning processes in a service provider environment.
  • Experience working with and troubleshooting optical medical converter technology.
  • Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
  • Working knowledge of Incident management ticketing systems such as Remedy.
  • Must be customer focused and an effective communicator

 Key Responsibilities

  • Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
  • Provides direct and front line support to customers as required via telephone.
  • Provide technical and customer support functions in the Network Operations Centre.
  • Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
  • Input, update and verify various databases and programs related to the job functions.
  • Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
  • Be safety and control conscious and aware of established control procedures, laws and regulations.
  • Other duties as assigned.

Work Environment

  • Network Operations Center

Special Conditions

  • This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
  • Rotating shift 12 hour day & night shift – 6:30AM – 6:30PM / 6:30PM – 6:30AM 4 days on 3 days off
  • Only bilingual (French/English) candidates will be considered for this role.

This is a permanent position located in Toronto, ON with an annual salary of $72,000.00.