The Technical Support Analyst is responsible for providing support for our client’s EDI/WMS systems.
Responsibilities
- Provide first level analysis of an incident and/or a solution to it in order to restore our client’s EDI system
- Perform remote troubleshooting, installation and repairs using remote support tools
- Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation
- Ensure connectivity of all systems
- Monitor inbound Secure File Transfer Protocol (SFTP) site
- Move, add and/or update end user technology-related devices which include updating configuration items
- Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.
Qualifications
- 1-2 years of experience in technology support roles
- 1-2 years of experience working in a Service Desk environment is preferred
- Experience working with pipe delimited CSV files and converting them to XML
- Extensive MS Excel knowledge and experience
- Experience in supporting data mapping processes
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills
This is a contract hybrid position located in Brampton, ON with an annual salary of $50,000.00 plus bonus.
