Onico Solutions

Exceptional IT Staffing

System Administrator (Network Support)

The System Administrator (Network Support) will provide Windows/Linux server and network support.  Additional tasks will include maintaining systems, troubleshooting customer-related issues and assigned project work.


  • Monitoring managed customer equipment
  • Take lead on Project work
  • Managing & monitoring the ticketing system queue
  • Providing remote troubleshooting and onsite troubleshooting as required
  • Performing administrative tasks and troubleshooting for managed desktop clients
  • Reviewing and analyzing logs such as security and maintenance log files
  • Escalating to next level technical/vendor support as needed
  • Proactively contacting customers when critical events require
  • Staying current with technology
  • Participation in projects as required
  • Some physical work/lifting is required
  • Rotating on-call pager coverage is required. Schedules are mutually agreed upon, and can change in keeping with business needs
  • Strong communication skills – written and verbal
  • Excellent customer service skills in person, over the phone and via email
  • Strong multitasking, troubleshooting and analytical thinking skills
  • Good time management skills, the ability to work independently
  • Strong customer service disposition
  • Ability to multitask


  • 4 years of Linux System Administration experience
  • Good experience with Linux variants such as Centos, Debian, Red Hat, Ubuntu etc.
  • 4 years of experience with Windows Server 2003/2008/2012/2016 and Windows Desktop 7,8,10 Admin
  • Hands-on experience with VMWare
  • Hyper-V experience is an asset
  • Experience with various firewalls – CISCO, Fortigate, SonicWall etc.
  • Juniper experience is an asset
  • Understanding of Internet Services, DNS, Bind, SMTP-mail servers, Web-Hosting, VPN, SAN
  • A good understanding of TCP/IP and general networking and systems security

This is permanent position located in Toronto, ON