Onico Solutions

Exceptional IT Staffing

Technical Support Analyst (EDI)

The Technical Support Analyst is responsible for providing support for our client’s EDI/WMS systems.


• Provide first level analysis of an incident and/or a solution to it in order to restore our client’s EDI system
• Perform remote troubleshooting, installation and repairs using remote support tools
• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation
• Ensure connectivity of all systems
• Monitor inbound Secure File Transfer Protocol (SFTP) site
• Move, add and/or update end user technology-related devices which include updating configuration items
• Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.


• 1-2 years of experience in technology support roles
• 1-2 years of experience working in a Service Desk environment is preferred
• Experience working with pipe delimited CSV files and converting them to XML
• Extensive MS Excel knowledge and experience
• Experience in supporting data mapping processes
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills

This is a contract hybrid position located in Brampton, ON with an annual salary of $50,000.00 plus bonus.