Laptop Imaging and Deployment Technicians

We are seeking three (3) contract Laptop Imaging and Deployment Technicians to support a large-scale enterprise laptop refresh program. These technicians will be responsible for imaging, deploying, and documenting new laptops for end users across office and branch locations, ensuring a smooth transition with minimal business disruption. This is a hands-on, customer-facing role focused on device deployment following established IT procedures and schedules.

2 Technicians – Downtown Montreal H3B 1S6
1 Technician – Downtown Toronto M5H 1J8

• Job Responsibilities
  • Image, configure, and stage new laptops prior to deployment
  • Deploy laptops to end users through scheduled, appointment-based sessions
  • Assist users with first-time login, authentication, and validation of access
  • Troubleshoot basic hardware, Windows, networking, and connectivity issues at time of deployment
  • Recover old laptops during deployment appointments and ensure proper return handling
  • Update tickets, asset records, and documentation accurately in IT systems
  • Follow documented deployment SOPs, asset management, and security processes
  • Provide professional, clear communication to end users during deployment activities

• Job Qualifications

• • Strong experience with Windows 11 deployment and troubleshooting in an enterprise environment
  • Hands-on experience with laptop imaging and provisioning, ideally using Microsoft Intune / Autopilot or similar tools
  • Experience supporting Azure AD / Entra ID user logins, including initial login and MFA troubleshooting
  • Basic networking and connectivity troubleshooting (Wi‑Fi, VPN)
  • Fluent bilingual communication skills in English and French (Montreal only)
  • Strong customer service and interpersonal skills with confidence supporting end users in person and over video conference
  • Comfortable working in office and branch locations

IT Operations & Tooling

• • Experience using ServiceNow or similar IT ticketing systems to update incidents, tasks, and deployment notes
  • Experience with IT asset management and inventory tracking, including recording device serial numbers and ownership changes
  • Ability to follow standard operating procedures (SOPs) and work within structured deployment processes
  • Previous experience supporting a large-scale laptop refresh or rollout project (hundreds or thousands of devices)
  • Candidates should be comfortable with high-volume, repeatable deployment work

This is a 6 month onsite contract opportunity located in downtown Montreal and downtown Toronto.