Senior Manager Digital Banking (Deposits)
The Senior Manager Digital Banking (Deposits) is responsible for the performance and development of our client’s banking deposit team. The role is responsible for determining design and configuration solutions that translate business needs into development requirements. This individual will be responsible for requirements planning and management; elicit, analyze and validate requirements for new or existing processes, policies, and information systems. The senior manager will act as a subject matter expert on their digital banking system and be the key advisor to business leads, IT leadership & PMO teams on all Deposits related initiatives. The senior manager will also support, develop and mentor deposit support team in post-production support, projects and career development.
Responsibilities
Guidance and Assistance with Technical Teams
- Collaborate with business analysts, functional consultants and developers to assess current technical capabilities.
- Facilitate workshops and meetings to gather business requirements and translate them into technical solutions.
- Encourage open communication and diverse perspectives to foster innovation and arrive at optimal solutions.
Mitigate Downtime and High Priority Issues
- Implement rigorous quality reviews during design, development and testing cycles.
- Ensure adherence to established design, process, and quality standards.
- Proactively identify risks and develop mitigation strategies to minimize disruptions.
Project Status Communication and Escalation
- Provide regular updates on project progress
- Escalate issues promptly to ensure timely resolution and maintain project momentum
- Maintain transparency and integrity in all communications
Adherence to Processes and Standards
- Ensure team members follow the system development life cycle (SDLC), Agile-Scrum principles and project management methodologies
- Promote accountability and continuous improvement
Support Annual Planning and Estimation
- Provide accurate estimates for project timelines and budgets during annual planning.
- Align project and product management initiatives with both existing and evolving corporate objectives.
Technical Training and Knowledge Transfer
- Offer technical training to junior team members, ensuring knowledge transfer for complex business processes and system configurations.
- Utilize mentorship and coaching to develop talent and cultivate high performance.
Coaching, Mentoring, and Performance Management
- Develop, coach, and mentor a team of highly functional and technical staff.
- Provide regular feedback on performance and contributions, both periodically and during formal review periods.
- Contribute to annual objectives and development goals for team members and the IT Business Services group.
Qualifications
- University degree in Computer Science, business or related field with a focus on information technology
- 5+ Years in managing core banking application teams
- 10+ years’ experience in financial services industry (preferably Retail banking domain)
- Expertise in application architecture related work (preferably within SAP Banking domain)
- Experience in leading core banking implementation projects.
- 5+ Years of experience in people management and leading teams.
- Strong knowledge in Agile-Scrum principles is essential.
- Skilled in managing Software Product Development processes and design workshops
- Deep knowledge of platform integration patterns and APIs, system integrations, development of architectural/high level designs within defined SAP architecture frameworks.
- Defect management experience for post-production support.
- Strong oral and written communication skills, including presentation skills to technical and non-technical audiences.
- Ability to ideate with business stakeholders and present the solution options.
This a permanent hybrid role with an annual salary of $140,000.00-$150,000.00 plus bonus and benefits.